- Shipping & Delivery
- Tracking & Support
- Billing & Documentation
- Shipping & Delivery
- Tracking & Support
- Billing & Documentation
What types of precious metals do you transport?
We transport investment-grade bullion (gold, silver, platinum, palladium), sovereign coins, industrial metals, and unrefined mining materials like dore bars and ore concentrates.
Do you use armored vehicles for all land transport?
Yes. All ground movements for high-value precious metals utilize specialized armored vehicles equipped with ballistic protection, dual-driver security teams, and constant satellite tracking.
Are my shipments fully insured during transit?
Absolutely. We offer comprehensive, all-risk cargo insurance tailored to the exact market value of your precious metals, covering your assets from the moment of pickup to final vault delivery.
Can you handle international cross-border deliveries?
Yes. Leveraging DB Schenker’s global network across 130 countries, we safely manage international secure transport via dedicated air, sea, and land freight corridors.
What happens if there is an unexpected delay during transit?
Your cargo is immediately rerouted or held at an ultra-secure, TAPA FSR-A certified facility under 24/7 armed surveillance until transit can safely resume.
Do you provide packaging services?
Yes, we offer professional packing to ensure your cargo is safe and compliant with transport standards.
Can I ship hazardous materials?
Hazardous goods are accepted with proper documentation and compliance with international safety regulations.
Do you offer door-to-door delivery?
Yes, we provide door-to-door solutions for both domestic and international cargo shipments.
What items are restricted from shipping?
Restricted items include explosives, live animals, perishable foods (without clearance), and items prohibited by law.
Do you provide insurance for shipments?
Yes, we offer cargo insurance to protect your shipment against loss, theft, or damage.
How can I track my shipment?
We provide air, sea, and land cargo shipping, customs clearance, freight forwarding, and last-mile delivery solutions.
Do you provide real-time updates?
Simply contact us or request a quote online. Our team will guide you through shipping options, documentation, and costs.
What if my package is delayed?
Yes, we handle both domestic and international cargo, including customs brokerage and global freight forwarding.
Do you offer customer support 24/7?
Our shipping process covers pickup, cargo handling, customs clearance, real-time tracking, and final delivery.
Can I get notified before delivery?
Transit times depend on the route and mode of transport. Domestic shipping may take 1–5 days, while international cargo can range from 7–30 days.
Do you have a mobile app?
Yes, we offer professional packing to ensure your cargo is safe and compliant with transport standards.
What information do I need for tracking?
Hazardous goods are accepted with proper documentation and compliance with international safety regulations.
Can someone else receive my package?
Yes, we provide door-to-door solutions for both domestic and international cargo shipments.
What if my cargo is lost?
Restricted items include explosives, live animals, perishable foods (without clearance), and items prohibited by law.
Do you provide insurance for shipments?
Yes, we offer cargo insurance to protect your shipment against loss, theft, or damage.
What payment methods do you accept?
We accept bank transfers, credit cards, PayPal, and corporate billing accounts for approved clients.
Do you provide shipping invoices?
Simply contact us or request a quote online. Our team will guide you through shipping options, documentation, and costs.
How do customs duties and taxes work?
Yes, we handle both domestic and international cargo, including customs brokerage and global freight forwarding.
Can I request a cost breakdown?
Our shipping process covers pickup, cargo handling, customs clearance, real-time tracking, and final delivery.
Do you offer credit terms for businesses?
Transit times depend on the route and mode of transport. Domestic shipping may take 1–5 days, while international cargo can range from 7–30 days.
Can I pay in multiple currencies?
Yes, we offer professional packing to ensure your cargo is safe and compliant with transport standards.
Do you charge hidden fees?
Hazardous goods are accepted with proper documentation and compliance with international safety regulations.
How do I get a copy of my documents?
Yes, we provide door-to-door solutions for both domestic and international cargo shipments.
Can you handle customs documentation?
Restricted items include explosives, live animals, perishable foods (without clearance), and items prohibited by law.
Do you provide electronic billing?
Yes, we offer e-billing for faster, eco-friendly, and paperless transactions.
